SHIPPING & RETURNS

Shipping Policy

Shipping is strictly only to North America and Malaysia through respective platform. For other countries please contact us for a shipping quote.

Estimated handling time is the next 1-2 business day and shipping will normally take 3-5 business days depending where you are located. Shipping fee will be noted upon checking out if applicable.

Returns & Refund Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Returns

We are always ready to heed your concerns and give you the best solutions! For returns, please contact us first so we can guide you through the steps.

 

Returns are only accepted if the box of the product is unopened and is only valid within 30 days of purchase. Return shipping is at the customer's expense.

Please do not send your purchase back to us unless we authorize you to do so.

Refunds

We follow the value of being a "Gamer First" company that's why we make sure that you receive your item on time and as described because your satisfaction is of utmost importance to us.

 

2extremegaming.com guarantees:

  • Full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing) 

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

Refund is at the discretion of the company, please enquire within if the product qualifies for a refund.